Support
Access support services, technical assistance, documentation, knowledge resources and support request options.
Support Options
Support Request
Submit a support request regarding a product, service or solution.
Helpdesk
Customers with an existing support arrangement may be directed to the PiRho Helpdesk for ticket management and support activities.
Support Resources
Support Services
- Helpdesk Services
- Managed Support
- Infrastructure Support
- Remote Assistance
Additional support capabilities and service descriptions will be published as the service catalogue expands.
Before Contacting Support
- Identify the affected product, service or solution.
- Record any error messages.
- Note recent changes or updates.
- Gather relevant screenshots or supporting information.
- Assess the business impact of the issue.
Service Status & Documentation
Service notices, support information, operational guidance and related documentation will be published here as the platform evolves.
Need Assistance?
If you require help with a PiRho product, service or solution, submit a support request and we'll help direct your enquiry.